Privacy policy — Beyond YEG
Beyond YEG

Privacy policy

Last updated October 4, 2026

This page explains what Beyond YEG collects when you visit beyondyeg.com, send an enquiry, message us on WhatsApp or book a trip, what we do with it, and how to have it corrected or deleted. Beyond YEG is a registered trade name of Wynn Industrial Services, Inc., based in Edmonton, Alberta. Questions about this policy go to Jason Wynn at info@beyondyeg.com.

What we collect

How we use it

To answer your questions, plan and quote trips, make and manage bookings, and keep a record of what was agreed. Analytics tell us which pages and Friday Flyday posts people read, and help measure our Facebook and Instagram posts. We don't sell personal information, and we don't share it for anyone else's marketing.

WhatsApp and our AI assistant

Messages to Beyond YEG on WhatsApp are first answered by Juno, Jason's AI assistant, who introduces herself as an AI. To write a reply, the conversation is sent to Anthropic, the company that provides the AI model. Juno can give general travel information and published price ranges. She can't make bookings or quotes; those come from Jason, who reads the conversations and may reply himself. WhatsApp itself is run by Meta, whose own privacy policy applies to your use of the app.

Juno on the Line for other travel advisors

Wynn Industrial Services, Inc. plans to offer Juno on the Line to other independent travel advisors, so Juno can answer their customers on WhatsApp too. When an advisor uses the service, messages their customers send through it, and any details those customers provide, are used and stored by us to provide customer service on that advisor's behalf. That information is kept separate for each advisor, isn't used for Beyond YEG's own business or marketing, and is handled the way this policy describes. The advisor remains responsible for their relationship with their customers, and their own privacy policy applies as well. If you're one of their customers, you can contact us at info@beyondyeg.com to see, correct or delete what we hold about you.

Who else handles your information

Enquiries and WhatsApp conversations are stored on our own servers in Canada. Some of the providers above process information outside Canada, mainly in the United States, where it may be accessible to authorities under local law.

Cookies and analytics

Google Analytics and the Meta Pixel set cookies in your browser. You can block or delete cookies in your browser settings, opt out of Google Analytics with Google's opt-out add-on, and manage Meta's ad settings in your Facebook ad preferences. The site works the same with cookies blocked.

How long we keep it

Enquiries and conversations are kept while we're helping you and for a reasonable time afterwards, so we can pick up where we left off. Booking records are kept as long as our host agency, suppliers and tax rules require. Anything we no longer need is deleted.

Your choices

You can ask to see the personal information we hold about you, correct it, or have it deleted, and you can withdraw consent to us using it, subject to any records we're required to keep for a booking. Email info@beyondyeg.com with your request, and from the same email address or WhatsApp number where possible, so we can confirm it's you. We'll respond within 30 days.

We handle personal information under Alberta's Personal Information Protection Act and Canada's PIPEDA. If you're not satisfied with how we've handled a concern, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Changes

If this policy changes, the new version will be posted here with a new date at the top.